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Returns and Refund Policy

Thanks for shopping at Candle 'n Caleb!

If you are not entirely satisfied with your purchase with us, we're here to help.

Returns

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return:

  1. Your item must be unused and in the same condition that you received it [no damages].
  2. Your item must be in the original packaging.
  3. Your item needs to have the receipt or proof of purchase.
To request for a Return-Exchange or Return-Refund, you may click this link to add the details of your request:  Make a Return

Customers will be charged 20% Restocking Fee for your Return-Refund request.

We do not accept return or exchange for International orders.

Candlencaleb willl not be held liable to any loss of items from the mailbox after the shipment had been declared "Delivered".

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card/account.

Customers will be charged 20% Restocking Fee for your Return-Refund request.

You will receive the credit within a certain amount of days, depending on bank's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return & Exchange Address:

CNC Apparel

331 Main St

Belleville, NJ 07109

 

Note: Once you are done shipping the item to us, please send us an e-mail with the tracking receipt. Thank you.

Any duties / custom fees are to be paid by the customer.

To request for a Return-Exchange or Return-Refund, you may click this link to add the details of your request:  Make a Return

Contact Us

If you have any questions on how to return your item to us, contact us.


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